The 3 roles of research

Creating a foundation, validating ideas and ensuring usability is where research with customers can provide value when we create digital products. But how?

Guided explorations

Part 3 of 5 in the series 4 ways I meet "users".

In a guided exploration I let a person immerse themselves in a system. I ask them to accomplish tasks that touch on points in the artefact that we want to validate. During the hour-long session I can find a lot of pain points in the artefact I help design. I can validate full use cases.

A creative UX workshop

Part 3 of 8 in the series Deliverables.

I wanted to introduce my colleagues to the user experience parts of a new project we are working on so I invited them to a paper mockup session. The team created a lot of cool, fun and useful interaction ideas and my colleagues also started thinking a lot about the details in the product that we are creating. The workshop was a great success.